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Privilege introduction

How to use privilege

Applicable location

Airport privilege (airport lounge and fast-track)

●   JCB Ultimate cardholders: Receive 01 free use/card of the airport lounge or a fast-track service at an international terminal in Vietnam,                             immediately upon successful registration for the program. 
          *  Only applicable for direct flights from Vietnam to Japan
          *  Each JCB cardholder is only allowed to bring 01 children under two years old for free; however, no additional guests are allowed.
●   JCB Ultimate and JCB Platinum cardholders: Receive 01 free use/card/month of airport lounge at a domestic or international terminal in Vietnam       or a priority fast-track service at international airports in Vietnam, with a total overseas spending of at least 15 million VND in the previous month             per card.
          *  Applicable for all flights 
          *  Each JCB cardholder may bring 01 children under two years old for free and invite an additional guest to join them in the airport lounge. The                   usage for the accompanying guest will be counted as part of the cardholder’s slot usage.

How to use privilege

 Cardholders who qualify for the offer of airport privilege will receive a notification via Zalo message.

Step  1:

Step 2:

Cardholders can access the JCB Premium Service app on Zalo, select the airport lounge/Fast-track benefit, complete the required information registration steps, and choose the airport in the app.

●   Airport lounge:
     ➤  Cardholders provide flight information and receive a service QR code immediately after completing the redemption process in the app
     ➤  Cardholders must present the QR code in the app (screenshots are not accepted) and their boarding pass to the lounge staff to use                  the service.
     ➤  Customer service staff will record the registration information and contact the cardholder to confirm the reservation details. Then, they                   will send the cardholder a confirmation letter via Email or Zalo.
     ➤  Cardholders arrive at the airport and use the service as instructed in the confirmation letter.
Note: 
     ➤  Information for accompanying guests must be fully provided when making the reservation in the app.
     ➤  Reservations must be made at least 2 days before the date of service use
●   Fast-track:

Step 3:

Applicable location

Song Hong Lounge
Noi Bai International Airport – 4th
Floor, Isolation Area, International
Terminal T2 (Near Gate 28)
Apricot Business Lounge
Tan Son Nhat International Airport – 1st Floor, Isolation Area, International Terminal (Near Gate 17)

See all here

Lotus Lounge
Noi Bai International Airport – 4th
Floor, Isolation Area, International
Terminal T2 (Near Gate 28)
Song Hong Premium Lounge
Noi Bai International Airport – 3rd Floor, Isolation Area, Domestic Terminal (near Gate 4-9)
Golden Lotus Lounge
Noi Bai International Airport – 3rd Floor – Hall D Isolation Area – Domestic Terminal 
Le Saigonnais Lounge
Tan Son Nhat International Airport – 2nd Floor, Isolation Area, Domestic Terminal (opposite Gate 12)

Terms of service

●   Primary and supplementary JCB Ultimate and JCB Platinum cardholders active and issued in Vietnam, successfully register           for the program through the JCB Premium Service app on Zalo.
●   Not applicable for virtual/ non-physical cards.

01. Applicable Cards

●   Program period: from 09/01/2025 to 31/12/2025.
     ➤  For airport lounge: QR code redemption is valid until 31/01/2026. The QR code is valid for 1 day (until 23:59:59 on the T+1 day)            from the redemption date (T day).
     ➤  For Fast-track: booking and usage of the airport service is valid until 31/01/2026. Service reservations must be made at least            2 days in advance of the service time.
●   Applicable on all weekdays, weekends, including holidays.

02. Validity Period

03. Usage Limit

●   Exclusive offers for JCB Ultimate cardholders after successful registration: 1 slot/card/year.
●   General offers for both JCB Ultimate and JCB Platinum cardholders based on spending conditions: 1 slot/card/month, and              accumulated offers can be carried over from month to month within program period.

04. Cancellation, No-Show, and Reservation Changes

For airport lounge: 
●  Cancellations or schedule changes cannot be made after the QR code has been issued.
●  In cases where the cardholder/guest does not show up to use the service or declines to use the lounge service after the QR            code has been issued, the cardholder’s offer slots will not be refunded.
For Fast-track:
●  Any procedures for cancellations, schedule changes, or information modifications must be done directly by contacting the            hotline for guidance.
●  If the cardholder notifies cancellation at least 24 hours before the service use time, the service will not be counted as used,            and the slot will be refunded within 3 working days. Outside of this time frame, the slot will be considered used.
●  Cardholders are allowed to change their reservation schedule in the event of a flight time change according to the airline's            regulations. The cardholder needs to inform the program hotline about this change.
●  Cardholders are allowed only one change or cancellation per reservation.
●  In cases where the cardholder/guest does not show up to use the service or declines to use the service at the airport after              confirmation, the cardholder’s privilege slots will not be refunded.

05. Additional Policies

●  The program may or may not be combined with other discounts and promotions offered by lounges/airports, depending on           the policy of each lounge/airport.
●  The maximum number of slots per month is 960, which will be renewed each month and may end early if the offers run out.
●  The terms and conditions of the program are subject to updates without prior notice.