● Primary and supplementary JCB Ultimate and JCB Platinum cardholders active and issued in Vietnam, successfully register for the program through the JCB Premium Service app on Zalo.
● Not applicable for virtual/ non-physical cards.
01. Applicable Cards
● Program period: from 01/01/2026 to 31/12/2026.
➤ For airport lounge: QR code redemption is valid until 31/01/2027. The QR code is valid for 3 day (until 23:59:59 on the T+3 day) from the redemption date (T day).
➤ For Meet & Greet: booking and usage of the airport service is valid until 31/01/2027. Service reservations must be made at least 2 days in advance of the service time.
● Applicable on all weekdays, weekends, including holidays.
● Exclusive offers for JCB Ultimate cardholders after successful registration: 1 slot/card.
● General offers for both JCB Ultimate and JCB Platinum cardholders based on spending conditions: 1 slot/card/month, and accumulated offers can be carried over from month to month within program period.
04. Cancellation, No-Show, and Reservation Changes
For airport lounge:
● Cancellations or schedule changes cannot be made after the QR code has been issued.
● In cases where the cardholder/guest does not show up to use the service or declines to use the lounge service after the QR code has been issued, the cardholder’s offer slots will not be refunded.
For Meet & Greet:
● Any procedures for cancellations, schedule changes, or information modifications must be done directly by contacting the hotline for guidance.
● If the cardholder notifies cancellation at least 24 hours before the service use time, the service will not be counted as used, and the slot will be refunded within 3 working days. Outside of this time frame, the slot will be considered used and non-refundable.
● Cardholders are allowed to change their reservation schedule in the event of a flight time change according to the airline's regulations. The cardholder needs to inform the program hotline about this change.
● Cardholders are allowed only one change or cancellation per reservation.
● In cases where the cardholder/guest does not show up to use the service or declines to use the service at the airport after confirmation, the cardholder’s privilege slots will not be refunded.
● This program cannot be combined with any other discounts or promotions provided by participating lounges/airports.
● The maximum number of slots per month of airport privilege (including Airport Lounge and Meet & Greet) is 390, which will be renewed each month and may end early if the offers run out.
● The terms and conditions of the program are subject to updates without prior notice.
*Note: This benefit is only calculated and accumulated from the time the cardholder successfully registers for the program via the JCB Premium Service application on Zalo.
Example: If the cardholder successfully registers for the program via the JCB Premium Service application on Zalo on May 5, 2026, the total eligible overseas spending in April 2026 will be used as the basis for determining the cardholder’s airport privileges in May 2026.
● A valid transaction is one that uses a valid card to pay for goods and services at a foreign card-accepting merchant (the merchant's terminal country code is not Vietnam) for personal consumption needs. The transaction must be successfully authorized on the systems of JCB member banks in Vietnam, limited from 00:00:00 on the first day of each month to 23:59:59 on the last day of the month (GMT+7) during the specified program period and recorded in JCB's settlement system. Specifically:
● Valid transactions in December 2025 will determine the airport privileges for the cardholder in January 2026.
● Valid transactions in January 2026 will determine the airport privileges for the cardholder in February 2026.
● Valid transactions in February 2026 will determine the airport privileges for the cardholder in March 2026.
● Valid transactions in March 2026 will determine the airport privileges for the cardholder in April 2026.
● Valid transactions in April 2026 will determine the airport privileges for the cardholder in May 2026.
● Valid transactions in May 2026 will determine the airport privileges for the cardholder in June 2026.
● Valid transactions in June 2026 will determine the airport privileges for the cardholder in July 2026.
● Valid transactions in July 2026 will determine the airport privileges for the cardholder in August 2026.
● Valid transactions in August 2026 will determine the airport privileges for the cardholder in September 2026.
● Valid transactions in September 2026 will determine the airport privileges for the cardholder in October 2026.
● Valid transactions in November 2026 will determine the airport privileges for the cardholder in December 2026.
Note: The time of the successful transaction confirmation message does not confirm that the transaction has been successfully recorded in JCB's system.
● In the event that a transaction has been made but later canceled or partially/fully refunded due to a system error, by the cardholder, or by a third party, the value of the canceled or refunded transaction will be deducted from the value of valid spending transactions.
● Valid spending transactions must be legal according to Vietnamese law and do not include excluded transactions, such as:
● Cash withdrawal transactions (including but not limited to cash withdrawal transactions at counters, ATMs/POS, or cash withdrawal/advances in any other form).
● Securities transactions, foreign exchange business, financial investments, auctions abroad.
● Transactions for loading money into e-wallets.
● Fee and interest transactions.
● Test transactions for card activation.
● Transactions arising from system failures.
● Tax refund transactions.
● Any transactions with returns involving the cardholder for any reason.
● Fraudulent transactions.
● Transactions made at merchant locations that do not originate from the purchase of goods.
● And service provision transactions, payment transactions at MCCs listed as exclusions: here
● The calculation of valid transactions to determine the airport privileges for cardholders and the update on the JCB Premium Service application on Zalo will be completed no later than the 10th of each month. However, this process may be delayed due to issues arising from the JCB system as well as from third parties associated with JCB that are responsible for storing and processing data, specifically To Qua Digitizing Marketing Joint Stock Company (Urbox) or JCB bank members system. In such cases, JCB and Urbox will make reasonable efforts to resolve the issue promptly; however, delays in data processing may affect the timing of cardholders' eligibility to access and utilize privileges as stipulated in the program.
● JCB and Urbox are not responsible for any loss or inconvenience arising from delays in data processing due to system interruptions or arising from errors/delays in data processing by the systems of JCB's member banks. The liability of JCB and Urbox is limited to executing the privileges for eligible cardholders after the issue is resolved and the data processing is completed.