● Step 1: Book the Service
- Access the JCB Premium Service mini app on Zalo, select Healthcare Privilege – In Japan, choose the clinic, health check package, preferred date, and submit the required information.
● Step 2: Booking Confirmation
- Customer Care contacts the cardholder to confirm details, checks availability with the clinic, and sends additional information forms.
- All required information must be completed at least 30 days before the check-up date.
● Step 3: Payment
- After confirmation, the payment link is sent via Email/Zalo. Payment must be completed within 24 hours using the same JCB card used for booking.
A confirmation email will be sent after successful payment.
● Step 4: Travel to Japan
- Customers should arrive in Japan at least 1 day before the check-up. A clinic consultant will contact the customer one day prior for pre- check consultation and arrangements.
● Step 5: Health Check
- Attend the clinic on the scheduled date and follow the clinic’s instructions.
● Step 6: Receive Results
- Results (Vietnamese translation included) will be sent within 40 days after the check-up, including a hard copy (via EMS) and a PDF version (via email). Dedicated support is available for result-related inquiries.
Notes:
✓ Booking must be made at least 45 days before the check-up date.
✓ Cardholder may book for themselves and/or others, but all fees must be paid with the same JCB card used for booking.
✓ Cardholder must provide complete information for any Service User they register on behalf of.
✓ The Healthcare Privilege program will not apply to direct bookings with clinics outside the JCB Premium Service app (Zalo).
Scope of the service:
● Consultation, arrangement, and confirmation of appointments with the clinic.
● Pre-examination consultation one day prior to the check-up date.
● Support for the Service User throughout the check-up process at the clinic.
● Vietnamese interpretation during the pre-examination consultation and throughout the check-up/consultation at the clinic.
● Translation of check-up results into Vietnamese.