● Step 1: Book the service
   - Access the JCB Premium Service app on Zalo, select Healthcare Privilege – In Japan, choose the clinic, health check package, preferred date, and complete the registration information.
● Step 2: Booking Confirmation
   - The Customer Care team will contact you to confirm the information, check the clinic’s availability, and support you in providing any additional information if required.
● Step 3: Payment
   - You will receive a payment link via Email/Zalo and are required to complete the payment within 24 hours using the registered JCB card. A confirmation notice will be sent after successful payment.
● Step 4: Travel to Japan & health check-up
   - You are required to arrive in Japan at least 1 day before the check-up date and visit the clinic according to the confirmed schedule.
● Step 5: Receive results
   - The health check results will be translated into Vietnamese and sent to you within 30 days. A dedicated support contact will be available should you need further assistance.

Note:
    ✓ The service must be booked at least 3 weeks prior to the check-up date.
    ✓ Cardholder may book for themselves and/or others, but all fees must be paid with the same JCB card used for booking.
    ✓ Cardholder must provide complete information for any Service User they register on behalf of.
    ✓ The Healthcare Privilege program will not apply to direct bookings with clinics outside the JCB Premium Service app (Zalo).
    ✓ Scope of services under this program:
           ●   Arrangement, and confirmation of appointments with the clinic.
           ●   Vietnamese interpretation during the pre-examination consultation and throughout the check-up at the clinic.
           ●   Translation of check-up results into Vietnamese.
           ●   Support in explaining the check-up results in case the Service User has any questions (a contact point will be provided to the Customer).

a. Applicable cards: Primary and supplementary JCB Ultimate cardholders issued in Vietnam, who successfully register for the program through the JCB Premium Service mini app on Zalo.
    Note: Not applicable to virtual/non-physical cards.​
b. Usage limit: No limit on the number of times used, applicable to both the cardholder and accompanying family members.
c. Program duration:
     •   Program period: from 01 January 2026 to 31 December 2026.
     •   Booking and service usage period: from 01 January 2026 to 31 January 2027.
Note: 
-  Booking time: Reservations can be made through the JCB Premium Service mini app on Zalo on all weekdays, weekends, and public holidays (including Tet).
-  Service usage time at the clinic: Medical services at hospitals are not available on weekends, national holidays, or during the New Year holidays in Japan. On other dates throughout the year, availability may vary depending on the hospital. Customers are required to contact the customer service team to provide their preferred date; the hospital’s schedule will be confirmed based on the information provided.
d. Others:
-  All requests for rescheduling, changing the registered person, cancelling an appointment, or amending information must be made by contacting the Customer Service Hotline 1800 28 28 79 for detailed guidance.
-  This program cannot be used in conjunction with other discounts or promotions offered by the clinics.