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Privilege introduction

How to use privilege

Applicable location

Hotel/Resort Privilege

Free 1 night stay when booking at least 2 consecutive nights at 40 selected premium hotels and resorts in Vietnam.
●   This offer applies to standard rooms for two people and includes breakfast.
●   The offer is only applicable for 1 room per night, with each night corresponding to 1 privilege slot.

How to use privilege

Cardholders access the JCB Premium Service application on Zalo, select the Hotel/Resort privilege, choose the hotel/resort, and enter the required registration information to book the service.

Step 1:

Step 2:

Customer service staff will record the registration information and contact the cardholder to confirm the details.

Step 3:

A payment link will be sent to the cardholder via Email/ Zalo. The cardholder must pay any remaining fees, surcharges, taxes, and other charges (such as extra bed fees, accompanying children's fees, mandatory meals, weekend surcharges, peak season & holiday surcharges, special event days, etc.) through this link using the JCB card used by the cardholder to make the reservation to confirm the reservation. All fees will be converted and paid in VND.

Step 4:

The cardholder goes to the hotel/resort to use the service as directed in the service confirmation letter sent via Email/Zalo.

Notice:

Reservations must be made at least 2 days before the service date, and it is encouraged to book at least 7 days in advance to ensure privilege benefits. Room availability will depend on the hotel/ resort's business status at the time.
The cardholder can use their privileges to book a room for the others or or book serveral rooms in accordance with the rules, with the amount deducted from the cardholder's existing privileges, provided that all related fees are paid in advance using the same JCB card used to make the reservation.. The cardholder must provide full information of the service user registered when making the reservation in the application.
If the cardholder wishes to upgrade from a standard room to another type of room, they will only need to pay the additional fee beyond the offer according to the hotel's listed price.
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Applicable location

See all here

Melia Vinpearl Huế
Phu Nhuan, Hue, Thua Thien Hue
Silk Path Grand Sapa Resort & Spa
Doi Quan 6, Group 5, Sa Pa, Lao Cai 
Mai Chau Hideaway Lake Resort
Suoi Lon Hamlet, Mai Chau district, Hoa Binh
Pilgrimage Village Resort Huế
Minh Mang road, Thuy Xuan ward, Hue
Pao's Sapa Leisure Hotel
Muong Hoa Street, Sa Pa town, Lao Cai
The Yacht Hotel by DC
Bai Chay, Ha Long, Quang Ninh

Terms of service

Primary and supplementary JCB Ultimate cardholders active and issued in Vietnam, successfully register for the program through the JCB Premium Service app on Zalo.
Not applicable to virtual/non-physical cards.

01. Applicable Cards

03. Usage Limits

●        Ultimate Card: 02 slots/card/year.

05. Additional Policies

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02. Validity Period

Program period: from 09/01/2025 to 31/12/2025
Service booking period: from 09/01/2025 to 31/12/2025. Reservations must be made at least 2 days before the service date, and it is encouraged to book at least 7 days in advance to ensure privilege benefits.
Service usage period at hotel/resort: valid until 31/01/2026.
Valid on all days of the week, weekends, and public holidays.
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04. Cancellation, No-show, and Reservation Change Policy

For all schedule changes, or information modification procedures, the cardholder must contact the hotline directly for guidance.
Cancellations, no-shows, or changes to previously booked times will depend on the policies, room availability, and fees of each hotel/resort.
Successfully booked services will not be refunded, except for force majeure cases as defined in Section VII.3 - Force Majeure  of the program’s terms and conditions.
In case of unsuccessful booking, the cardholder will be refunded the corresponding number of incentives within 3 working days.
In cases where the cardholder/guest does not show up to use the service or declines to use the hotel/resort after confirmation, the cardholder’s privilege slots will not be refunded.
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This program cannot be combined with any other discounts or promotions provided by participating hotel/resort.
The maximum number of privileges each month is 50, which resets monthly and may end early when the privileges are exhausted. Information provided through other media channels such as newspapers, posters, press releases, TV advertisements, SMS messages, etc., is summarized content and may not have the most up-to-date changes during the program's validity.
JCB reserves the right to change the program policies, applicable locations, and other content without prior notice.
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